Privacy Policy

Effective Date: 21st March 2025

Welcome to Trophy HQ, operated by Warrington Trophy World Ltd, a company registered in England and Wales.

This Privacy Policy outlines how we collect, use, and protect your personal data when you visit or shop at our website, www.trophyhq.co.uk. We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Who We Are

Trophy HQ is the trading name of:

Warrington Trophy World Ltd
Registered in England and Wales
Company Number: 07576190
Registered Address: 31 Irwell Road, Warrington, Cheshire, WA4 6BA
Email: info@trophyhq.co.uk
Phone: 01925 444365

2. What Personal Data We Collect

a. Information You Provide

Name
Email address
Billing and shipping address
Phone number
Payment method (via secure third-party providers)
Order details and engraving instructions
Marketing preferences

b. Information Collected Automatically

IP address
Browser and device type
Time zone
Pages visited and actions taken on the Site (via cookies and analytics)

c. Communications

Customer support emails or calls
Feedback, reviews, or enquiries

3. How We Use Your Information

We use your data to:

Process and deliver your orders
Manage payments and refunds
Communicate order updates
Provide customer support
Send marketing emails (only if you’ve opted in)
Improve our website and user experience
Comply with legal and tax obligations

4. Legal Bases for Processing

Under UK data protection laws, we process your data based on:

Contractual necessity – to fulfil your orders
Legitimate interests – to improve services and protect our business
Legal obligation – to comply with HMRC and other regulations
Consent – for email marketing and cookie tracking (where applicable)

5. Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties, including:

Payment Providers: WooPayments (via Stripe), PayPal, and BACS (this is provided by your bank)
Delivery Services: To ship your orders
IT and Hosting Services: For website functionality
Marketing and Analytics Providers: To help us improve our services
Legal Authorities: If required by law or to enforce our rights

All third-party providers are contractually obligated to keep your data secure.

6. Email Marketing

You may opt-in to receive updates, offers, or news from us. You can unsubscribe anytime by clicking the “unsubscribe”link at the bottom of any marketing email, or by contacting us directly.

We will never send marketing communications without your permission.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyse website performance.

You can view full details in our Cookie Policy.

8. How Long We Keep Your Data

We retain your data only as long as necessary:

Orders & transactions: 7 years (for legal and tax purposes)
Customer accounts & communication: Until you request deletion or are inactive for 2 years
Marketing preferences: Until you unsubscribe or withdraw consent

9. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data (where applicable)
Object to or restrict certain processing
Withdraw consent at any time
File a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at:
📧 info@warringtontrophyworld.co.uk
📞 01925 444365

10. How We Protect Your Data

We take data security seriously. Your information is protected by:

SSL encryption across our website
Secure payment processing via trusted third parties
Access controls and internal data security policies

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Effective Date” updated above.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Warrington Trophy World Ltd
31 Irwell Road
Warrington
Cheshire
WA4 6BA
info@trophyhq.co.uk
01925 444365